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Help and Frequently Asked Questions: 

Contact Us: We love hearing from our customers!

General Inquires:  info@platinumgoodies.com

Order Inquiries:  orders@platinumgoodies.com 

Ordering

Q: What are my payment options?

A: PlatinumGoodies accepts Visa, MasterCard, and Discover credit card payments. 

Q: What is the currency for all prices?

A: All prices listed on PlatinumGoodies’ website are quoted in US Dollars.

Q: Will I be charged sales tax?

A: All orders shipped to destinations within the state of Virginia are charged 5% sales tax. Orders shipped to destinations outside the state of Virginia will not be charged sales tax.

Q: Do products come assembled?

A: Many of our products come with packaging options included. However, unless specified, products do not come pre-assembled. Please read the product description provided on the product page for details.

Q: Will I receive an email confirmation for my order?

A: You will receive an email confirmation shortly after placing your order. Please review your order details carefully and contact customer service immediately if you wish to make any changes.

Shipping

Q: Do you offer International shipping?  

A: Currently we only ship to the continental United States.  We expect to offer additional shipping services in the near future.

Q: What's the catch to Free Shipping?

A: There is no catch to the Free Shipping.  However see our page on "Shipping" for full details.

Q: Do you provide customization?

A: On certain products, customization can be done, however you'll need to contact us to confirm.